Frequently Asked Questions
Everything you need to know about our premium medical apparel and service.
How long does shipping typically take?
Standard shipping usually takes 3-5 business days within the continental United States. Expedited shipping options are available at checkout if you need your scrubs sooner.
What is your return and exchange policy?
We offer a 30-day return and exchange window for all unworn, unwashed items with original tags attached. Please note that items marked as Final Sale or personalized embroidery cannot be returned.
How should I care for my Jaanuu scrubs to ensure they last?
To maintain the antimicrobial and moisture-wicking properties of our fabric, we recommend machine washing cold with like colors and tumble drying on low heat. Avoid using bleach or fabric softeners.
Do you offer group discounts for medical practices or hospitals?
Yes, we provide specialized pricing and dedicated support for group orders of 10 units or more. Please visit our 'Group Orders' page to connect with a corporate account manager.
Can I add custom embroidery to my order?
Absolutely. You can add your name, title, or facility logo to most scrub tops and jackets. Custom embroidery typically adds 5-7 business days to the total processing time.
How do I determine my correct size?
We provide a comprehensive size guide on every product page, including specific measurements for chest, waist, and hip. Our styles range from XXS to 3XL to ensure a professional fit for every body type.